Flexible Diagnostic Options
Choose Your Diagnostic Speed
Select the option that works best for your schedule. Both include a professional evaluation and a clear repair estimate.
Standard Diagnostics
FREE
Approximately 4 business days
A great choice when your repair is not urgent and your schedule is flexible.
Priority Service
VIP Express Diagnostics
$54.99
Completed within 1 business day
Ideal when you need answers quickly. VIP Express fees are non-refundable.
Diagnostic timeframes apply to the evaluation only and do not include repair completion time. Custom-built PCs may require a diagnostic fee.
Check In Your DeviceReady to choose your diagnostic option?
Tell us what is happening and our local Downey team will help you choose the right next step.
Request Residential Help →Check In Your Device