Get your Mac back to the things you use it for.
A damaged display, weak battery, or Mac that will not start does not have to leave you guessing. Bring your MacBook or desktop Mac to our Downey shop for clear repair options.
Help for your MacBook, iMac, or desktop Mac
Cracked or damaged screen
We identify your exact MacBook model and explain compatible display replacement options.
Battery and charging issues
Help with short battery life, unexpected shutdowns, and charging problems.
Startup and macOS problems
We check no-power symptoms, loading screens, system errors, and unreliable startup.
Slow performance
Storage, software, and upgrade assessments for supported models. Upgradeability varies by Mac.
Keyboard, trackpad, or spill
We evaluate input problems and liquid damage, then explain repair options and limitations.
Files, transfers, and backups
Help moving files to another Mac, setting up backups, or evaluating data recovery.
Choose your diagnostic option.
A professional evaluation and a clear repair estimate before approved work begins.
Standard diagnostics
FREEApproximately 4 business days
For eligible name-brand and prebuilt devices.
VIP Express
$54.99Within 1 business day
For clients who need diagnostic answers sooner.
Timeframes cover diagnostics, not repair completion, and exclude Sundays and holidays. VIP Express fees are non-refundable. Custom-built PCs require paid diagnostics; ask us to confirm the option for your system.
Your exact Mac model matters.
We work on Intel and Apple Silicon Macs, including MacBook Air, MacBook Pro, iMac, Mac mini, and Mac Pro. Parts, upgrade options, and repair availability depend on the model and condition.
- Bring your power adapter with your MacBook.
- Tell us when the problem started.
- Back up important files first when possible.
- Let us know about liquid exposure or prior repairs.
Here is what happens next.
- 01
Check in or walk in
Bring your device to our Downey shop.
- 02
We evaluate
Choose the diagnostic option for your device.
- 03
Review the estimate
We explain the issue and your repair options.
- 04
Approve, then collect
We complete and test the approved work.
Common questions.
Yes. We diagnose and repair many common issues affecting MacBook Air and MacBook Pro models, including startup problems, battery issues, screen damage, and performance concerns.
Yes. We service iMac, Mac Mini, and Mac Pro systems, including startup issues, slow performance, overheating, and storage-related problems.
Yes. We diagnose Macs that show no power, get stuck on startup, display a black screen, or fail to load macOS correctly.
In many cases, yes. Recovery depends on the condition of the storage device and the type of failure.
Yes. Although Macs are targeted differently than Windows PCs, they can still be affected by malware, adware, and malicious browser extensions. We can remove these threats and help protect your Mac from future infections.
No. Walk-ins are welcome during normal business hours.
A closer look.
Our Limited Warranty
Most repair and restoration services include a 30-day limited warranty on the work performed. Hardware replaced or installed by Hi-Tek Solutions includes a 90-day limited warranty covering the specific replacement component under normal use. Coverage does not extend to unrelated problems or failures involving components we did not replace.
LCD screens, display glass, tempered-glass computer case panels, and other glass components are not covered for cracks, impacts, pressure damage, or other physical damage.
Any additional manufacturer warranty is separate and subject to the manufacturer’s terms and claim process. Warranty details for your repair will be listed on the estimate or invoice.
Ready to get your device looked at?
You do not need to know the technical cause. Tell us what you need, and we will guide you.
Visit Hi-Tek Solutions.
11917 Paramount Blvd, Suite H
Downey, CA 90242
Monday–Friday: 9:30 AM–6:30 PM
Saturday: 10:30 AM–4:30 PM
Sunday: Closed
Walk-ins welcome.
No appointment needed for device drop-offs. Call first to arrange remote support or a home visit.