A computer problem should not take over your day.
Slow laptop, blue screens, pop-ups, or a PC that will not start? Our Downey team helps you understand the problem and choose a repair that makes sense.
What is your computer doing?
It will not start
We check startup errors, black screens, power issues, and problems loading Windows.
Everything feels slow
We evaluate storage, memory, background programs, and upgrade options before recommending a fix.
Pop-ups or suspicious activity
Malware removal, browser cleanup, and security recommendations for safer everyday use.
Crashes and blue screens
Hardware testing and software troubleshooting to find the cause of freezes and unexpected restarts.
Windows needs a fresh start
System repair, update troubleshooting, and reinstallation options with a plan for your files.
Files or storage problems
File transfers, backup setup, and storage upgrades. Missing files? Ask about data recovery first.
Choose your diagnostic option.
A professional evaluation and a clear repair estimate before approved work begins.
Standard diagnostics
FREEApproximately 4 business days
For eligible name-brand and prebuilt devices.
VIP Express
$54.99Within 1 business day
For clients who need diagnostic answers sooner.
Timeframes cover diagnostics, not repair completion, and exclude Sundays and holidays. VIP Express fees are non-refundable. Custom-built PCs require paid diagnostics; ask us to confirm the option for your system.
Repair, upgrade, or replace? We help you decide.
We service Dell, HP, Lenovo, Acer, ASUS, MSI, Microsoft Surface, all-in-one PCs, and custom systems. We explain the findings, estimate, and practical next step before you approve repair work.
- Tell us which programs or tasks feel slow.
- Bring the charger with your laptop.
- Mention any files that need to be preserved.
- Never enter passwords in a website form.
Here is what happens next.
- 01
Check in or walk in
Bring your device to our Downey shop.
- 02
We evaluate
Choose the diagnostic option for your device.
- 03
Review the estimate
We explain the issue and your repair options.
- 04
Approve, then collect
We complete and test the approved work.
A closer look.
Ready to get your device looked at?
You do not need to know the technical cause. Tell us what you need, and we will guide you.
Visit Hi-Tek Solutions.
11917 Paramount Blvd, Suite H
Downey, CA 90242
Monday–Friday: 9:30 AM–6:30 PM
Saturday: 10:30 AM–4:30 PM
Sunday: Closed
Walk-ins welcome.
No appointment needed for device drop-offs. Call first to arrange remote support or a home visit.