Terms & Conditions – Hi-Tek Solutions

Effective Date: Jan 1, 2016

Welcome to Hi-Tek Solutions. By using our services or leaving your device with us, you agree to the following Terms & Conditions. Please read carefully.

1. Diagnostics, Repair Timing & Abandoned Devices

Diagnostics Authorization

By leaving your device with Hi-Tek Solutions, you agree to provide at least 4 business days for diagnostics to be performed unless you request or choose our VIP Express services (excluding custom builds, holidays, and Sundays).
Hi-Tek Solutions is not responsible for data loss. Backing up your data is solely the client’s responsibility.
If the client declines repair or if repair is not possible, a diagnostic or attempt fee may still apply based on time and resources invested.
Canceled hardware or software orders are subject to a 20% restocking fee.

Repair Timing

For approved repairs, the client agrees to allow up to 7 business days for parts to arrive, plus 1–2 business days for service after parts are received.

Abandoned Devices

Hi-Tek Solutions will make reasonable efforts to contact the client using all available communication methods.
If 30 days pass from the drop-off date without a response, the device (computer, laptop, etc.) may be considered abandoned and will become property of Hi-Tek Solutions. Such devices may be securely wiped, recycled, or disposed of according to company procedures.

2. COVID-19 Liability Waiver

By visiting Hi-Tek Solutions premises, you acknowledge and assume all risks related to exposure to COVID-19.
Hi-Tek Solutions, its employees, and affiliates are not liable for any illness, injury, or damages arising from COVID-19 exposure.

3. Data Recovery Services – No Refund Policy

By requesting data recovery services:

You acknowledge that all payments are non-refundable once data recovery is attempted.
Hi-Tek Solutions will make a good faith effort to recover data; however, results vary depending on damage severity and device condition.
Additional recovery attempts may be offered but do not affect your payment obligations.
Diagnostics for data recovery may take 7–9 business days.

4. Returns, Exchanges & Warranty

Physical Products

Returns are accepted within 30 days of purchase if products are unused and in original condition.
Refunds will be issued to the original payment method within 5–10 business days.
For full details, refer to our [Refunds & Returns page].

Digital Goods

All digital product sales are final. No refunds or replacements will be provided for lost, stolen, or unused codes.

Warranty

Hi-Tek Solutions provides a 90-day limited warranty on installed parts unless otherwise stated.
Warranty covers manufacturer defects and labor required to replace the defective part.
Exclusions: This warranty does not cover user-caused damage, tampering, overclocking, misuse, liquid spills, bug infestations, or modifications by third parties. Any such damages void the warranty.
Refunds under warranty may be partial (up to 50%) if replacement parts are unavailable.
Labor charges are non-refundable.

5. Contact Information

Hi-Tek Solutions

Email: contact@hitek-solutions.com
Phone: 562-361-8034
Address: 11917 Paramount Blvd, Ste H, Downey, CA 90242

These Terms & Conditions are governed by the laws of the State of California. Hi-Tek Solutions reserves the right to update or modify these terms at any time without notice. Continued use of our services constitutes acceptance of any changes.