FAQs

Standard diagnostics are free on most devices. Custom-built PC diagnostics cost $36.99. VIP Express diagnostics cost $54.99. Diagnostics identify the problem; repairs, parts, and other approved services are priced separately.

Standard diagnostics can take up to 4 business days, excluding Sundays and holidays. VIP Express has a 1-business-day diagnostic target. Data recovery diagnostics can take up to 7 business days. These are diagnostic windows, not guaranteed repair completion times. We explain the expected repair timeline after the diagnosis; parts availability and the issue can affect it.

VIP Express is our priority diagnostic service for $54.99, with a 1-business-day diagnostic target. The fee covers priority diagnostics. Repair work, replacement parts, and data recovery are quoted separately.

No appointment is required for a repair drop-off. Walk-ins are welcome during business hours. You can complete our online check-in before visiting to make the drop-off easier.

Bring the device and a clear description of the problem. For a laptop or MacBook, bring its charger. For a desktop, bring the tower unless our team asks for other accessories. Tell us about any liquid spill, recent damage, or important files. Please do not send passwords through the website contact form.

Yes. We explain the diagnosis, recommended work, and price before you approve the repair. If additional work is needed, we discuss it with you before proceeding.

Yes. We work on Windows desktops and laptops, MacBooks, iMacs, and custom-built gaming PCs. Services include startup problems, slow performance, screen and battery issues, storage upgrades, overheating, and other computer problems. Repair options depend on the device and diagnosis.

Yes. We offer laptop and MacBook screen replacement. Pricing depends on the exact model, display type, damage, and parts availability. Send us the model information or bring the device in so we can confirm the correct repair.

Data recovery diagnostics are free. Recovery services start at $129.99, with the final quote based on the drive and recovery work needed. There is no recovery charge if no data is recovered. We explain the recovery options and price before you approve the work.

Stop using the affected device or drive. Avoid formatting it, reinstalling the operating system, or saving new files to it. These actions can make recovery harder. Bring it in for a data recovery evaluation and tell us what happened.

Some repairs can preserve your files; other services may require replacing storage or reinstalling the operating system. Tell us which files are important before work starts. Keep a separate backup whenever possible, because recovery cannot be guaranteed from a failing or damaged drive. We discuss data handling with you before approved work.

Yes. We can diagnose malware and suspicious pop-ups and discuss cleanup and protection options. Hi-Tek Solutions is an authorized ESET reseller. ESET is the antivirus brand offered in our shop; license options vary by device count and term.

Often, yes. An SSD, more memory, or other approved upgrades can help when the device supports them. We first check the hardware, operating system, and cause of the slowdown, then explain whether an upgrade or replacement offers better value.

Yes. We offer custom gaming PC builds, component upgrades, troubleshooting, cooling checks, and repairs. Custom-built PC diagnostics cost $36.99. Build and upgrade pricing depends on the selected parts and work required.

Yes. We help local businesses with computers, networking and Wi-Fi, servers, backups, cybersecurity, and business phone systems. Contact our team to discuss your setup and whether a Business Maintenance Agreement is a good fit.

Yes, for issues that can be handled remotely. Hardware failures and some startup problems require an in-person visit. Contact our team so we can confirm the best service option and explain pricing before a session.

Yes. Hablamos español. Our team can help Spanish-speaking customers with repair questions and service options. The blog also has an Español language filter for our Spanish articles.

We are at 11917 Paramount Blvd, Suite H, Downey, CA 90242. We are open Monday–Friday, 9:30 AM–6:30 PM, and Saturday, 10:30 AM–4:30 PM. Walk-ins are welcome. We serve Downey and nearby communities, including Paramount, Norwalk, Bellflower, South Gate, and surrounding cities.

Check the product’s supported platform, device count, license term, and any region restrictions before buying. Our team can help you compare options. If you need a different device count or term, contact us before purchasing.