Terms & Conditions – Hi-Tek Solutions
Effective Date: Jan 1, 2018
Welcome to Hi-Tek Solutions. By using our services or leaving your device with us, you agree to the following Terms & Conditions. Please read carefully.
1. Diagnostics, Repair Timing & Abandoned Devices
Diagnostics Authorization
- By leaving your device with Hi-Tek Solutions, you agree to provide at least 4 business days for diagnostics to be performed unless you request or choose our VIP Express services (excluding custom builds, holidays, and Sundays).
- Hi-Tek Solutions is not responsible for data loss. Backing up your data is solely the client’s responsibility.
- If the client declines repair or if repair is not possible, a diagnostic or attempt fee may still apply based on time and resources invested.
- Canceled hardware or software orders are subject to a 20% restocking fee.
Repair Timing
- For approved repairs, the client agrees to allow up to 7 business days for parts to arrive, plus 1–2 business days for service after parts are received.
Abandoned Devices
- Hi-Tek Solutions will make reasonable efforts to contact the client using all available communication methods.
- If 30 days pass from the drop-off date without a response, the device (computer, laptop, etc.) may be considered abandoned and will become property of Hi-Tek Solutions. Such devices may be securely wiped, recycled, or disposed of according to company procedures.
2. COVID-19 Liability Waiver
By visiting Hi-Tek Solutions premises, you acknowledge and assume all risks related to exposure to COVID-19.
Hi-Tek Solutions, its employees, and affiliates are not liable for any illness, injury, or damages arising from COVID-19 exposure.
3. Data Recovery Services – No Refund Policy
By requesting data recovery services:
- You acknowledge that all payments are non-refundable once data recovery is attempted.
- Hi-Tek Solutions will make a good faith effort to recover data; however, results vary depending on damage severity and device condition.
- Additional recovery attempts may be offered but do not affect your payment obligations.
- Diagnostics for data recovery may take 7–9 business days.
4. Returns, Exchanges & Warranty
Physical Products
- Returns are accepted within 7 business days of purchase if products are unused and in original condition.
- Refunds will be issued to the original payment method within 5–10 business days.
- For full details, refer to our [Refunds & Returns page].
Digital Goods
- All digital product sales are final. No refunds or replacements will be provided for lost, stolen, or unused codes.
Warranty
- Hi-Tek Solutions provides a 90-day limited warranty on installed parts unless otherwise stated.
- Warranty covers manufacturer defects and labor required to replace the defective part.
- Exclusions: This warranty does not cover user-caused damage, tampering, overclocking, misuse, liquid spills, bug infestations, or modifications by third parties. Any such damages void the warranty.
- Labor charges are non-refundable.
Screen and Display Repair Warranty
Repairs involving an LCD, LED, OLED, mini-LED, touchscreen, digitizer, glass panel, or complete display assembly are covered only for verified manufacturer defects or installation-related malfunctions during the applicable warranty period.
The warranty does not cover:
- Cracked, shattered, chipped, scratched, or broken screens or glass.
- Damage caused by drops, impacts, pressure, crushing, improper transportation, or misuse.
- Black spots, pressure marks, ink-like bleeding, discoloration, or damaged pixels caused by impact or pressure.
- Bent lids, frames, housings, bezels, or hinges that damage or place pressure on the display.
- Liquid intrusion, moisture, corrosion, or extreme heat or cold.
- Screen separation or damage caused by physical damage to the device.
- Damage occurring after the device leaves Hi‑Tek Solutions.
- Damage caused by attempted repairs, modifications, or disassembly by the client or another repair provider.
Physical, impact, pressure, or liquid damage to a repaired display immediately voids warranty coverage for that display repair. Hi‑Tek Solutions must inspect the device before approving any warranty claim.
If the display has a verified manufacturer defect or installation-related malfunction, Hi‑Tek Solutions must be given a reasonable opportunity to repair or replace the covered part. Refunds will not be issued before Hi‑Tek Solutions has inspected the device and attempted an appropriate warranty remedy. Nothing in this policy limits any consumer rights that cannot legally be waived.
5. Contact Information
Hi-Tek Solutions
- Email: contact@hitek-solutions.com
- Phone: 562-361-8034
- Address: 11917 Paramount Blvd, Ste H, Downey, CA 90242
These Terms & Conditions are governed by the laws of the State of California. Hi-Tek Solutions reserves the right to update or modify these terms at any time without notice. Continued use of our services constitutes acceptance of any changes.